Terms of service

Last updated: October 30, 2026

These Terms of Service ("Terms") apply to walkingcomfort.com and any purchase you make from it. The site is operated by Walking Comfort ("Walking Comfort," "we," "us"), 1376 West 2600 South, Suite 1, Woods Cross, UT 84087. By using the site or placing an order, you agree to these Terms. If you don't agree, please don't use the site.

Please note: Section 12 requires most disputes to be resolved through individual arbitration rather than in court, and waives class actions.

1. Who can buy

You must be 18 or older to place an order. Anyone under 18 may use the site only with a parent or guardian's involvement.

2. Your account

Keep your login private and your information accurate. You're responsible for activity on your account. Tell us right away at support@walkingcomfort.com if you think someone else is using it. We may suspend or close accounts that break these Terms.

3. Products, prices and errors

We work to keep product details, colors, sizes, stock and prices accurate, but mistakes happen. Screen colors can vary. Prices are in U.S. dollars and may change at any time; a price change won't affect an order we've already accepted.

If a product is listed at the wrong price or with wrong information, we may correct it and cancel or adjust your order, even after you've placed it. If we've already charged you, we'll refund you in full.

Our Price Match Guarantee is described in our Refund Policy.

4. Orders

Your order is an offer to buy. We accept it when it ships. We may limit quantities or refuse or cancel any order, including orders that look fraudulent or appear to be placed for resale. If we cancel an order you've paid for, we'll refund you in full and let you know by email or phone.

5. Shipping

We ship within the United States only. Shipping costs, free-shipping eligibility and delivery estimates are in our Shipping Policy, which is part of these Terms.

6. Returns, exchanges and warranty

Our Happy Feet Guarantee, return windows, final-sale items and our 90-day defect warranty are explained in our Refund Policy, which is part of these Terms. Items bought from another retailer must be returned to that retailer.

7. Gift cards, Comfort VIP and promotions

Gift cards can't be returned or exchanged for cash except where the law requires. Comfort VIP membership, discount codes and other promotions follow the terms shown when you join or redeem them. We may end or change a promotion at any time, but we'll honor rewards you've already earned under the terms in place when you earned them.

8. Fit and foot-health information

Size guides, fit advice, "The Podiatrist Says" notes and Comfort Guide articles are general information to help you shop. They are not medical advice and don't create a doctor-patient relationship. If you have pain, an injury or a medical condition, see your own doctor or podiatrist.

9. Using the site

Please don't misuse the site. That includes trying to hack or disrupt it, scraping it with bots, copying its content for commercial use, posting anything unlawful, harassing or misleading, or breaking any law.

The site's text, photos, graphics and design belong to Walking Comfort or our brand partners. Brand names and logos belong to their owners. You may view and print pages for personal shopping use only.

10. Reviews and content you send us

If you post a review, photo or other content, or send us feedback, you confirm it's yours to share and is honest. You give us a free, ongoing, worldwide license to use, display, edit and share it in connection with our business. We may remove any content at our discretion.

11. Disclaimer and limit of liability

The site is provided "as is." We don't promise it will always be available or error-free. To the fullest extent the law allows, Walking Comfort is not liable for indirect, incidental or consequential damages, and our total liability for any claim related to an order is limited to the amount you paid for that order. Some states don't allow these limits, so they may not fully apply to you. Nothing here limits rights you have under consumer protection law.

12. Resolving disputes

If you have a problem, email support@walkingcomfort.com first. Most issues get fixed quickly. If we can't resolve it within 30 days, either of us may start formal proceedings.

Except for claims that qualify for small claims court, any dispute related to the site or your purchase will be resolved by binding individual arbitration administered by JAMS under its consumer rules, in Davis County, Utah or by video. You and Walking Comfort each give up the right to a jury trial and to join a class action or class arbitration. You can opt out of this arbitration section by emailing support@walkingcomfort.com within 30 days of first accepting these Terms.

These Terms are governed by Utah law. Any matter not subject to arbitration will be heard in the state or federal courts in Davis County or Salt Lake County, Utah.

13. Copyright complaints

If you believe content on our site infringes your copyright, send a notice under the Digital Millennium Copyright Act to: Copyright Agent, Walking Comfort, 1376 West 2600 South, Suite 1, Woods Cross, UT 84087, support@walkingcomfort.com. Include the work you believe is infringed, where it appears on our site, your contact details, a good-faith statement and a statement under penalty of perjury that you are authorized to act for the owner.

14. Privacy

Our Privacy Policy explains how we collect and use your information.

15. Changes and general terms

We may update these Terms by posting a new version with a new "Last updated" date. Changes don't apply to orders placed before that date. If any part of these Terms can't be enforced, the rest still applies. Our failing to enforce a term isn't a waiver. These Terms, together with the policies linked above, are the full agreement between you and Walking Comfort about the site.

16. California residents

Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or (800) 952-5210.

17. Contact us

Walking Comfort
1376 West 2600 South, Suite 1, Woods Cross, UT 84087
support@walkingcomfort.com