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Privacy policy

Last updated: October 30, 2026

This Privacy Policy explains what personal information Walking Comfort ("we," "us") collects when you visit walkingcomfort.com, shop with us online or in our stores, or contact us, and how we use and share it. Walking Comfort is located at 1376 West 2600 South, Suite 1, Woods Cross, UT 84087.

1. Information we collect

  • Information you give us: name, email, phone, billing and shipping addresses, order details, account login, shoe size and fit preferences, messages you send us, reviews and photos you post, and your birthday if you join Comfort VIP.
  • Payment information: card and payment details are handled by our payment processors (such as Shopify Payments and PayPal). We do not store full card numbers.
  • Information collected automatically: device and browser type, IP address, approximate location, pages viewed, products clicked, and how you arrived at our site. We collect this with cookies, pixels and similar tools.
  • Information from others: shipping carriers (delivery status), advertising and social media platforms (such as Meta and Google), and review and returns services we use.

2. How we use it

  • To process, ship and support your orders, returns, exchanges and warranty claims
  • To run your account, Comfort VIP rewards and gift cards
  • To answer your questions and give fit advice
  • To send order updates and, if you opt in, marketing emails or texts
  • To show you relevant ads and measure how they perform
  • To improve our site, products and service
  • To prevent fraud, keep the site secure and meet legal obligations

3. Who we share it with

  • Service providers who help us run the business, such as Shopify (our online store platform), payment processors, shipping carriers, our returns provider, review platforms, email and text messaging tools, and analytics providers. They may only use your information to provide services to us.
  • Advertising partners such as Meta and Google, through cookies and pixels on our site, so we can show you ads for our products on other sites and measure results.
  • Legal and safety: when required by law, to protect our rights, or to prevent fraud.
  • Business transfers: if Walking Comfort is sold or merged, your information may transfer to the new owner under this policy.

We do not sell your personal information for money. However, some state laws treat sharing information through advertising cookies and pixels as a "sale" or "sharing." You can opt out at any time (see section 5).

4. Cookies

We use cookies to keep your cart and login working, remember your preferences, understand how the site is used and support advertising. You can block or delete cookies in your browser settings, but parts of the site may not work properly without them.

5. Your choices and rights

  • Marketing: unsubscribe from emails using the link in any marketing email, or reply STOP to any marketing text.
  • Opt out of targeted advertising: visit Your Privacy Choices. We also honor the Global Privacy Control (GPC) signal sent by your browser.
  • Access, correct or delete: you can ask us for a copy of your information, ask us to correct it, or ask us to delete it, subject to legal exceptions (for example, we keep order records for tax and accounting).

To make a request, email support@walkingcomfort.com. We will verify your identity before acting on a request and respond within the time required by law. You may use an authorized agent, and we will not treat you differently for exercising your rights. If we deny your request, you may appeal by replying to our decision.

6. How long we keep it

We keep your information as long as needed to fulfill orders, run your account and meet legal, tax and accounting requirements, then delete or anonymize it.

7. Security

We use reasonable safeguards to protect your information, but no method of storing or sending data online is completely secure.

8. Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy and will post the new version here with a new "Last updated" date.

10. Contact us

Walking Comfort
1376 West 2600 South, Suite 1, Woods Cross, UT 84087
support@walkingcomfort.com