Frequently Asked Questions
FAQ'S
Orders
How do I cancel an order?
If you would like to cancel an order, please contact us as soon as possible. Unfortunately we are unable to cancel orders that have already shipped.
Does Walking Comfort offer discount codes or coupons?
Follow us on social media for discount opportunities. Sign up for our mailing list to receive a discount code!
Why was my order cancelled?
Occasionally, our system does not update as quickly as it should due to a glitch or brief disconnection. During this time, it may be possible that we oversell a few items before our system is able to catch up. If we cancelled your order, we apologize for the inconvenience! You may see a hold on the funds in your bank account for a few days, but rest assured knowing that you will not be charged for a cancelled order.
Shipping
How much does shipping cost?
Do you ship outside the US?
At this time we only offer shipping to the United States. We apologize for the inconvenience.
How do I get free shipping?
Any order of over $100 will automatically receive free shipping.
When will my order ship? How long will it take to receive my order?
We will ship your order within two business days of the order being placed. Most orders arrive at their destination within 3-5 business days.
Can I ship to a P.O. box or Military APO/FPO address?
Can I upgrade my shipping to get an expedited shipping service?
Returns
What is your return and exchange policy? How do I return an item?
Please refer to our return policy here.
Can I return or exchange my online purchase in-store?
I would like to return a gift that was sent to me. How do I do that?
I misplaced my return shipping label, how can I replace it?
When can I expect my refund?
We process and refund returns within 3 business days of the item being received by our returns department. It may take up to 10 business days depending on your method of purchase to receive the refund.
The item I received was damaged, used, or different from what I ordered. What should I do?
If you received something that was damaged, used, or was not what you ordered, please contact us (link to contact us form) immediately and we will work with you to find a solution.
Store
What are your store hours?
Our store hours can vary by location as well as season. For up to date information please call your local store for their hours of operation.
Do you offer curbside pickup?
How can I provide feedback regarding my recent store visit?
Amazon
Can I return or exchange an Amazon order at your store?
If you purchased something from Walking Comfort on Amazon, please use the proper channels on Amazon to return your item. We are unable to accept Amazon order returns at our stores.
How can I contact you regarding an Amazon order?
At this time, we can only communicate with Amazon customers through the Amazon messaging service. Please message us on Amazon about your order and we will get back to you within 24 hours. For your protection as the customer we cannot assist you in stores or over the phone for Amazon orders. We apologize for the inconvenience.
Sizing
Where can I find sizing information?
How do I care for my shoes?
Do you carry a specific brand/style/color/size/width?
What we have in stock is currently shown on our website, please search or use our filters to find what you’re looking for. We are adding new styles often so check back frequently for new releases!