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About Us

About Our Company

We know feet, and we know shoes! We are a family-run and owned business started by foot and shoe experts who LOVE shoes. We believe shoes should be comfortable and support a healthy lifestyle. We also believe that comfortable shoes can have the look and style YOU want. Our team of foot and shoe experts has created and reviewed every aspect of our selection, fitting, and shoe recommendation process to provide you with the perfect pair of shoes. .

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Our People

We are a group of family and friends that love what we do. It really is simple. We love shoes and we love helping people find shoes they will love to wear. We promise the best service you have ever experienced while selecting, fitting, and buying shoes. Put us to the test! If there is anything we can do better, please let us know.

The Best Footwear Brands

We stringently evaluate hundreds of brands and thousands of shoes. We focus on footwear that provides exceptional comfort and support combined with distinctive style. While selecting products we also consider materials and manufacturing practices used by our suppliers to ensure healthy sustainable practices. At Walking Comfort, you will find shoe brands you are familiar with as well as new unique brands. To complement our shoes, we have a diverse offering of foot and shoe accessories, to improve shoe fit and comfort, to provide relief from pain, and to improve overall foot health.

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WALKING COMFORT

 (Includes Running Comfort)
100 N Market Place Dr. #100
Centerville, UT 84014

WALKING COMFORT

 (Includes Running Comfort)
101 E 12300 S #200
Draper, UT 84020

VIONIC STORE SLC

 CITY CREEK CENTER MALL
50 Main St #250
Salt Lake City, UT 83101

FAQ'S

Try using the categories below for a quick help:

Orders

How do I cancel an order?

If you would like to cancel an order, please contact us as soon as possible. Unfortunately we are unable to cancel orders that have already shipped.

Does Walking Comfort offer discount codes or coupons?

Follow us on social media for discount opportunities. Sign up for our mailing list to receive a discount code!

Why was my order cancelled?

Occasionally, our system does not update as quickly as it should due to a glitch or brief disconnection. During this time, it may be possible that we oversell a few items before our system is able to catch up. If we cancelled your order, we apologize for the inconvenience! You may see a hold on the funds in your bank account for a few days, but rest assured knowing that you will not be charged for a cancelled order.

Shipping

How much does shipping cost?
Do you ship outside the US?

At this time we only offer shipping to the United States. We apologize for the inconvenience.

How do I get free shipping?

Any order of over $100 will automatically receive free shipping.

When will my order ship? How long will it take to receive my order?

We will ship your order within two business days of the order being placed. Most orders arrive at their destination within 3-5 business days.

Can I ship to a P.O. box or Military APO/FPO address?
Can I upgrade my shipping to get an expedited shipping service?

Returns

What is your return and exchange policy? How do I return an item?

Please refer to our return policy here.

Can I return or exchange my online purchase in-store?
I would like to return a gift that was sent to me. How do I do that?
I misplaced my return shipping label, how can I replace it?
When can I expect my refund?

We process and refund returns within 3 business days of the item being received by our returns department. It may take up to 10 business days depending on your method of purchase to receive the refund.

The item I received was damaged, used, or different from what I ordered. What should I do?

If you received something that was damaged, used, or was not what you ordered, please contact us (link to contact us form) immediately and we will work with you to find a solution.

Store

What are your store hours?

Our store hours can vary by location as well as season. For up to date information please call your local store for their hours of operation.

Do you offer curbside pickup?
How can I provide feedback regarding my recent store visit?

Amazon

Can I return or exchange an Amazon order at your store?

If you purchased something from Walking Comfort on Amazon, please use the proper channels on Amazon to return your item. We are unable to accept Amazon order returns at our stores.

How can I contact you regarding an Amazon order?

At this time, we can only communicate with Amazon customers through the Amazon messaging service. Please message us on Amazon about your order and we will get back to you within 24 hours. For your protection as the customer we cannot assist you in stores or over the phone for Amazon orders. We apologize for the inconvenience.

Sizing

Where can I find sizing information?
How do I care for my shoes?
Do you carry a specific brand/style/color/size/width?

What we have in stock is currently shown on our website, please search or use our filters to find what you’re looking for. We are adding new styles often so check back frequently for new releases!

Privacy

Can I sign up for in-stock alerts for items that are currently out of stock?
How do I identify if an email is officially from Walking Comfort?
What should I do if I believe I’ve received a phishing email or phone call claiming to be Walking Comfort?
What is the difference between Walking Comfort and Running Comfort?

Contact Us

Please contact us regarding your order at support@walkingcomfortshoes.com or fill out the form below and we will reach out to you.
If you purchased something from Walking Comfort on Amazon, please message us on Amazon for customer support, as this is the only authorized way that we can contact you. Due to Amazon policies and for your protection as the customer, we cannot assist you in stores or over the phone for Amazon orders. We apologize for the inconvenience.